Policy information
Substitution Policy at Fresh Flowers Canada
We keep policy language tied to the real way customers order flowers, set delivery expectations, and ask for support. The goal is clarity around how orders are handled, not extra friction.
Flowers are seasonal and freshness-led, which means exact stems may change when availability shifts. Substitutions are handled with the goal of protecting the style, value, and feeling of the arrangement.
How to read this policy
Focus on the parts that shape your order or support question
- Flowers are seasonal and freshness-led, which means exact stems may change when availability shifts. Substitutions are handled with the goal of protecting the style, value, and feeling of the arrangement.
- A strong substitution keeps the bouquet balanced for colour, scale, and occasion tone rather than treating each stem as a fixed ingredient list.
- If you have questions about substitutions on a specific order, support can review the concern and explain how the bouquet is being handled.
